Frequently Asked Questions

Where do you ship your products?

We offer local delivery on all our furniture pieces and ship some of our smaller pieces such as home decor, lamps and pillows.

Are there any delivery fees?

We do have delivery charges in place depending on your location in proximity to our store. Local delivery (within 30 miles) is $100 and varies from there. Shipping on smaller products also varies based upon location and shipping method. Please inquire for further information.

When am I able to pick up my purchase?

Once notified that your purchase is ready for pick-up, our hours for in-store pick up are Monday thru Friday from 10AM-4PM.

Will you haul old furniture or mattresses away?

We unfortunately do not haul away old furniture. Please reach out regarding services that will pick-up.

Will my purchase be fully assembled?

Unless requested otherwise, all of our products are either delivered fully assembled or built at the site of delivery.

How much are design services?

Our design services are complimentary! Please reach out to schedule an appointment.

Are there options to finance my purchase?

We offer a 12 Months Same-As-Cash program through Holiday Financial Services. This offer is available in store only and on purchases totaling over $1,000.

What's your return policy?

If you are not completely satisfied with your purchase, we accept returns on select items within 14 days of receipt. Items must be postmarked by the 14th day to be eligible for a refund.

Please note all original shipping charges are non-refundable and return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. It is the responsibility of the buyer to ensure the item is adequately packaged for return. Klaban’s Home Furnishings cannot accept responsibility for any packages lost, stolen or damaged in transit. Once we receive your item we will process your return and a refund will be issued to either your original payment method or a gift card.

All items must be in new, unused condition with any tags still attached and packing intact. Returns that are damaged, soiled or altered may not be accepted and sent back to the customer.

All custom orders, made to order items, flash sale items, furniture, artwork and sale items are final sale and cannot be returned.

Is there more to look at in the store versus the website?

We carry hundreds of items from vendors from across the globe. We can’t catalog everything that we have access to, but if there is something you are looking for in particular, we can try our best to see what we might have to fit what you are looking for!

Are there any custom options for your pieces?

Most of our furniture is extremely customizable, ranging from different sizes, to finishes, fabric and leather choices. For all available options, please don’t hesitate to reach out!

How long will it take for my purchase to arrive?

It depends. In-Stock items are available for pick-up within 24 hours from the time of purchase. Local delivery options are usually available within the first week after purchase.

If the purchase includes any custom or special orders, lead times vary based on manufacturer. Please reach out for the most accurate lead time.

How can I check the status of my order?

To get updates on your order, please reach out via email, text or phone.